Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the website, mobile applications, and logistics services provided by N1 Logistics, operated by N1 Nexora E-Payments Private Limited ("Company", "we", "our", or "us").

By accessing our platform or availing our services, you agree to be bound by these Terms.

By using N1 Logistics services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, you should not use our services.

N1 Logistics provides logistics and related services, including but not limited to:

• Domestic courier services.
• Parcel pickup and delivery.
• Shipment tracking.
• Warehousing and fulfilment support.
• Last-mile delivery services.
• Business logistics solutions.
• Reverse logistics services.

Users must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding contract.
• Provide accurate and complete information while using our services.
• Use the services only for lawful purposes.

Where account registration is required:

• Users are responsible for maintaining the confidentiality of login credentials.
• Users shall immediately notify us of any unauthorized use of their account.
• The Company shall not be liable for losses arising from misuse of user credentials.

Customers agree to:

• Provide accurate sender and recipient information.
• Declare the correct nature and value of shipments.
• Ensure proper packaging of goods.
• Comply with applicable laws relating to shipment contents.
• Pay applicable charges and taxes.

• Explosives and fireworks.
• Narcotics and illegal substances.
• Weapons and ammunition.
• Hazardous chemicals.
• Counterfeit goods.
• Live animals.
• Perishable goods prohibited by law.
• Currency, unless specifically permitted.
• Precious metals and jewelry without prior approval.
• Any item prohibited under applicable laws.

• Pickup and delivery timelines are estimates only.
• Delivery may be delayed due to weather conditions, regulatory restrictions, strikes, natural disasters, operational constraints, or events beyond our control.
• Deliveries may be completed through authorized agents or delivery partners.
• Proof of delivery maintained by the Company shall be considered valid evidence of delivery.

Customers agree to pay all applicable charges, including:

• Freight charges.
• Fuel surcharges.
• Applicable taxes.
• Value-added services.
• Storage charges, where applicable.
• Return shipment charges.

• Shipment cancellations may be permitted only before pickup confirmation.
• Once a shipment is picked up, cancellation requests may not be accepted.
• Return shipments shall attract additional charges.
• Refunds, if applicable, shall be processed as per the Company's refund policy.

N1 Logistics shall not be liable for:

• Indirect or consequential losses.
• Loss of profits or business opportunities.
• Delays caused by third parties.
• Incorrect information provided by customers.
• Improper packaging by the sender.
• Loss arising from prohibited shipments.

For lost, damaged, or delayed shipments:

• Claims must be submitted in writing within 7 days from the date of delivery or expected delivery date.
• Supporting documents and proof may be required.
• Failure to submit claims within the stipulated timeline may result in rejection of the claim.

All trademarks, logos, website content, graphics, text, and software used by N1 Logistics remain the exclusive property of N1 Nexora E-Payments Private Limited.

Users shall not copy, reproduce, modify, or distribute any content without prior written consent.

Collection and processing of personal information shall be governed by the Company's Privacy Policy available on the website.

By using our services, users consent to such collection and use of information.

The Company shall not be held responsible for failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters.
• Government actions.
• War or civil unrest.
• Epidemics or pandemics.
• Transportation disruptions.
• Network or system failures.
• Labour disputes.

N1 Logistics reserves the right to suspend or terminate access to its services without prior notice if:

• Users violate these Terms.
• Fraudulent activity is suspected.
• Regulatory requirements necessitate such action.
• False information has been provided.

Users agree to indemnify and hold harmless N1 Nexora E-Payments Private Limited, its directors, employees, agents, and partners against any claims, losses, liabilities, costs, or damages arising from:

• Violation of these Terms.
• Shipment of prohibited goods.
• Breach of applicable laws.
• Misrepresentation of shipment information.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana.

N1 Logistics reserves the right to modify these Terms and Conditions at any time.

Updated versions shall be published on the website and shall become effective immediately upon publication.

Continued use of the services after such updates constitutes acceptance of the revised Terms.